Privacy and responsible email practices

What we collect

ICF Designer stores the information needed to provide an account and project service, such as your email address, account details and building-project data. Payment-card details are handled by Stripe and are not stored by ICF Designer.

ICF build-guide emails

The guide list is optional and separate from product registration. An address is added only when a person enters it in the guide form and actively checks the consent box. We record the consent wording, its version, the source and subscription time.

The first guide is sent after signup, followed only by occasional ICF cost and build guidance. We do not buy, rent, scrape or import third-party marketing lists.

Unsubscribing, bounces and complaints

Every guide email contains a unique unsubscribe link. Unsubscribing takes effect immediately and does not affect an ICF Designer account or project. If an email bounces or is marked as spam, we stop sending to that address. Delivery, bounce, complaint and rejection events are monitored.

Service providers

We use service providers only where needed to operate the product, including Amazon Web Services for hosting and email delivery and Stripe for payments. Information is not sold.

The ICF Designer assistant

Questions you ask the built-in assistant are sent to OpenAI to write the answer. ICF Designer does not keep the wording of ordinary questions. It does keep a question and its answer in two cases, so the answer can be checked and the assistant improved: when you choose to give feedback on a reply, and when the assistant says its reference library does not cover the question. Before one of those uncovered questions is saved, email addresses, phone numbers, street addresses and lot or job numbers are removed. For signed-in users it is linked to the account; questions from people who are not signed in are not linked to anyone. Saved questions are read by ICF Designer staff and may be answered and added, without any personal details, to the assistant's reference answers. To have yours removed, contact us below.

Connected ChatGPT and Codex assistants

If you choose to connect an assistant, ICF Designer shares only the project information requested by the assistant tools for projects owned by your account. This can include project names, design-stage status, building-level counts, and room or fitout information. The assistant connection does not receive your ICF Designer password, payment-card details, or another customer's projects.

ChatGPT or Codex processes the returned information under the OpenAI account and settings you use for that service. We keep a record of the connection (not your password), when it expires, and whether you have cancelled it, and a log of any project changes you approved. Write actions require the requested permission and an explicit approval step. You can disconnect the assistant through the connected service or ask us to revoke the connection.

Your country

To show plan prices in the right currency before you sign in, and to set your account's country when you register, ICF Designer looks up the country of your connection's IP address in a database kept on our own server (IP to Country Lite, IP Geolocation by DB-IP). Your address is not sent to anyone for this. An address the database cannot place counts as New Zealand.

Contact

Questions about privacy, guide subscriptions or removal requests can be sent to jeremy@phdbuilding.co.nz.

ICF Designer is run by Jeremy James Chisholm, 497 Frankton Ladies Mile, Queenstown, New Zealand.